Terms & Conditions

We are dedicated to offering a quality product to you the customer at competitive rates.

Contact details

Making a purchase; Browse our online store at your leisure Pick the product and enter the quantity required these are then added to your shopping basket.When you have finished shopping go to the checkout to confirm your purchase then buy.It is as easy as that. Goods Sold; No goods sold shall be ordered or supplied on a sale or return basis.All prices quoted include VAT at current rate ..

Carraige chargesCarraige is chargeable on most items.It is the resposibility of the customer to add the carraige charges to their order where additional charges are to be made.This only applies when additional delivery costs are shown for certain geographic areas..Any discrepencies will be notified to the customer prior to order being picked and despatched.

Delivery ScheduleWe will endeavour to process and deliver all orders within a maximum 5 working days Normally most orders are despatched within 24 hours of receiving an order (Monday-Friday) We will notify the customer aprox 2-3 days prior to despatch of large and bulky items,reasonable access must exist for our vehicles to unload and where there are bulky goods being delivered help must be at hand with the offloading.When a delivery has been scheduled MB Distribution (Cleveland)Ltdcannot be held resposible for delays that occur where we have no input.i.e.traffic delays or breakdowns.All our vehicles have mobile phones installed and the driver will notify the customer if there is going to be any serious delay.

Order cancellations Orders cancelled in writing (e-mail prefered)by the customer within 48 hours of the order being placed will be refunded any payment made less a 2.5% deduction to cover the cost of paperwork and bank transaction charges.Orders cancelled after 48 hours will,at the descretion of the management, be responsible for any costs incurred up to a maximum 15% of the invoice total.This covers warehouse labour costs,paperwork and bank charges where applicable.

Delivery Shortages &/or Damaged goods All goods must be checked by the customer on delivery.Any shortages or damaged goods must be notified to the delivery driver who will immediatly contact our sales office.Any descrepancies must be stated on the delivery documents and countersigned by both the customer or their agent and our driver.The customer will be notified as soon as possible as to when the replacement goods will be despatched.We cannot be held resposible for any damaged goods received that have not been brought to the attention of the delivery driver.

We pride ourselves on our service and product care and knowledge.All efforts are made to ensure the customer gets a quality product delivered on time and in good condition